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SignaWave, Inc. Service Agreement
READ THIS INTERNET SERVICE AGREEMENT CAREFULLY BEFORE USING OUR INTERNET SERVICES.   ALSO BE SURE TO READ OUR ACCEPTABLE USE POLICY.

1. INTRODUCTION

Northern Neck Wireless Internet Services, LLC (SignaWave, Inc.) provides its Internet services, as they may exist from time to time, ("Services") to all end users who access some of our Services but do not have accounts ("Visitors") as well as those who pay a monthly service fee to subscribe to the Services ("Members"). By using the Services or by establishing an account, you agree to be bound by this Agreement and to use the Services in compliance with this Agreement, our Acceptable Use Policy and other user policies. 

If you do not agree to the terms and conditions of this Agreement, including any future revisions, you may not use the Services and if you are a current Member, you must terminate your use of the Services under Section 10. 

2. SUBSCRIPTION REQUIREMENTS.  Members must be at least 18 years old. Local access dialup numbers may not be available in all areas. You are solely responsible for determining if use of a particular dialup number will cause you to incur long-distance, toll, or other charges. SignaWave, Inc. is not responsible for any long-distance, toll or other telecommunications charges you incur. International access costs are extra. Current prices for SignaWave, Inc.ís Services are posted throughout our website at http://www.SignaWave, Inc..com These rates may also be obtained by calling 804/436-WIFI (9434) or toll free at 1-888-4NN-WIFI (1-888-466-9434). SignaWave, Inc. reserves the right to change prices and institute new fees at any time upon 30 days prior notice. 3. PAYMENT OBLIGATIONS OF A MEMBER.  (a) Members must (i) provide SignaWave, Inc. with accurate and complete billing information including legal name, address, telephone number, and credit card/billing information, and (ii) report to SignaWave, Inc. all changes to this information within thirty (30) days of the change. Members are responsible for all charges to their account. 

(b) Members having questions regarding charges to an account, should contact us using SignaWave, Inc.ís web site . All charges are considered valid unless disputed in writing within thirty (30) days of the billing date. Adjustments will not be made for charges that are more than 30 days old. 

(c) Charges are billed to Membersí credit cards or debit cards, as applicable, each billing period (month, quarter, year) for the basic service and any additional usage or services. SignaWave, Inc. is not responsible for any charges or expenses (overdrawn accounts, exceeding credit card limits, etc.) resulting from charges billed by SignaWave, Inc.. 

(d) If paying by check, payments are due on receipt of invoice. A grace period of 15 days from the invoice date may be given at the sole discretion of SignaWave, Inc..

(e) If you pay for Services through a prepayment plan, automatic billing described above shall only apply to the charges not paid for through the prepayment plan. 

(f) If you purchase Services through a reseller who in turns pays SignaWave, Inc., the reseller must pay all amounts owing for your account. If the reseller fails to pay SignaWave, Inc. any amounts due whether or not you have paid the reseller - your account will be subject to suspension or cancellation until you or the reseller has paid all amounts due. 

(g) Delinquent accounts may be suspended or canceled at SignaWave, Inc.ís sole discretion; however, charges will continue to accrue until the account is canceled. SignaWave, Inc. may bill an additional charge to reinstate a suspended account. 

4. MEMBERíS ACCOUNT, PASSWORD AND SECURITY.  Members receive a user name, password and account designation upon registration. You and members of your household or business, if you have purchased a business account, are the only authorized users of your Northern Neck Wireless account and must comply with this Agreement.  An account permits 1 dial-up connection at a time.  If an account is found to have more than 1 simultaneous connection, the account will be treated as multiple accounts, with each connection being charged the standard monthly rate for internet service.  You must keep your password confidential so that no one else may access the Services through your account. You must notify SignaWave, Inc. within 24 hours of discovering any unauthorized use of your account.

Using a personal account for high volume or commercial use (e.g., revenue generation, advertising, etc.) is prohibited. Email accounts exceeding 500 MB in size may, at SignaWave, Inc.ís discretion, be transferred to a compressed temporary file or storage. SignaWave, Inc. may delete any emails left on our server which are more than 30 days old, and size of attachments is limited to 10 Megabytes.

Usernames, passwords and email addresses are SignaWave, Inc.ís property and SignaWave, Inc. may alter or replace them at any time. 

5. MONITORING THE SERVICES.  SignaWave, Inc. has no obligation to monitor the Services, but may do so and disclose information regarding use of the Services for any reason if SignaWave, Inc., in its sole discretion, believes that it is reasonable to do so, including to: satisfy laws, regulations, or governmental or legal requests; operate the Services properly; or protect itself and its Members. SignaWave, Inc. may immediately remove your material or information from SignaWave, Inc.ís servers, in whole or in part, which SignaWave, Inc., in its sole and absolute discretion, determines to infringe anotherís property rights or to violate our Acceptable Use Policy6. DISCLAIMER OF WARRANTIES and LIMITATION OF LIABILITY. EXCEPT FOR CERTAIN PRODUCTS AND SERVICES SPECIFICALLY IDENTIFIED AS BEING OFFERED BY SignaWave, Inc., SignaWave, Inc. DOES NOT CONTROL ANY MATERIALS, INFORMATION, PRODUCTS, OR SERVICES ON THE INTERNET. 

THE INTERNET CONTAINS UNEDITED MATERIALS, SOME OF WHICH ARE SEXUALLY EXPLICIT OR MAY BE OFFENSIVE TO YOU. SignaWave, Inc. HAS NO CONTROL OVER AND ACCEPTS NO RESPONSIBILITY FOR SUCH MATERIALS. YOU ASSUME FULL RESPONSIBILITY AND RISK FOR USE OF THE SERVICES AND THE INTERNET AND ARE SOLELY RESPONSIBLE FOR EVALUATING THE ACCURACY, COMPLETENESS, AND USEFULNESS OF ALL SERVICES, PRODUCTS, AND OTHER INFORMATION, AND THE QUALITY AND MERCHANTABILITY OF ALL MERCHANDISE PROVIDED THROUGH THE SERVICE OR THE INTERNET. 

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SignaWave, Inc. DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES, OR OTHER HARMFUL COMPONENTS. SignaWave, Inc. MAKES NO EXPRESS WARRANTIES AND WAIVES ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE REGARDING ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH SignaWave, Inc. OR THE INTERNET GENERALLY. NO ADVICE OR INFORMATION GIVEN BY SignaWave, Inc. OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY. SignaWave, Inc. AND IT EMPLOYEES ARE NOT LIABLE FOR ANY COSTS OR DAMAGES ARISING DIRECTLY OR INDIRECTLY FROM YOUR USE OF THE SERVICES OR THE INTERNET INCLUDING ANY INDIRECT, INCIDENTAL, EXEMPLARY, MULTIPLE, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES. IN ANY EVENT, SignaWave, Inc.íS CUMULATIVE LIABILITY TO ANY MEMBER FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF SERVICE FEES PAID DURING A ONE YEAR PERIOD. 

7. SOFTWARE LICENSE.  SignaWave, Inc. grants to each Member a limited, non-exclusive, non-transferable and non-assignable license to install and use the SignaWave, Inc. access software (including software from third-party vendors that SignaWave, Inc. distributes) (in object code format), its associated documentation, and any updates thereto ("Licensed Programs") in order to access and utilize the Services. Each Member agrees to use the Licensed Programs solely in conjunction with the Services and for no other purpose. SignaWave, Inc. may modify the Licensed Programs at any time, for any reason, and without providing notice of such modification to a Member. 

The Licensed Programs constitute confidential and proprietary information of SignaWave, Inc. and SignaWave, Inc.ís licensors and embody trade secrets and intellectual property protected under United States copyright laws, other laws, and international treaty provisions. All right, title, and interest in and to the Licensed Program, including associated intellectual property rights, are and shall remain with SignaWave, Inc. and SignaWave, Inc.ís licensors. Member shall not translate, decompile, reverse engineer, distribute, remarket or otherwise dispose of the Licensed Program or any part thereof. 

You may not download, use or otherwise export or re-export the Licensed Programs or any underlying information or technology except in full compliance with all United States and other applicable laws and regulations. By installing or downloading the Software, you represent and warrant that you are not located in, under the control of or a national or resident of any country on the U.S. Treasury Departmentís list of Specially Designated Nationals or the U.S. Commerce Departmentís Table of Deny Orders. 

8. WEBSITE USAGE.  Our site on the World Wide Web with its home pages in the domain "SignaWave, Inc..com" or any other site operated by SignaWave, Inc. (the "Website") is a complimentary information service offered by SignaWave, Inc. at no charge to users. 

We may provide links on the Website to other websites which are not under our control. In general, any website which has an address (or URL) which does not contain "SignaWave, Inc..com" is such a website. These links are provided for convenience only and are not intended as an endorsement by SignaWave, Inc. of the organization or individual operating the website or a warranty of any type regarding the website or the information on the website. 

You may provide a hypertext link to our Website on another website, provided that: (a) the link must be a text-only link clearly marked "SignaWave, Inc.", (b) the link must "point" to the URL "http://www.SignaWave, Inc..com"  and not to the other pages within the Website, © the appearance, position and other aspects of the link may not be such as to damage or dilute the goodwill associated with our name and trademarks of SignaWave, Inc., (d) the appearance, position and other aspects of the link may not create the false appearance that an entity is associated with or sponsored by SignaWave, Inc., (e) the link, when activated by a user, must display this Website full-screen and not within a "frame" on the linked website, and (f) SignaWave, Inc. may revoke consent to the link to our website at any time in its sole discretion. All other hypertext links to the Website must be approved in writing by SignaWave, Inc..

Some portions of the Website are made available for the free exchange of ideas by participants and are not regularly monitored nor moderated by SignaWave, Inc.. SignaWave, Inc. assumes no responsibility and makes no warranty that it will undertake to screen or remove such material. You agree to hold SignaWave, Inc. harmless from all claims based upon the materials posted by others. Also, in exchange for availing yourself of the opportunity to upload or provide information to this site and any associated chat rooms or discussion areas, you will indemnify SignaWave, Inc. from any claims made by third parties regarding the material that you provide. Personal information posted by you to the Website is posted at your own risk. SignaWave, Inc. will have no liability arising from use of that information. You shall not use the Website to distribute or publish any advertising of goods or services, solicitations for funds, or other commercial messages. You agree that you will not post, upload or otherwise introduce a virus or other harmful code onto the Website. 

Your posting of material on the Website or providing material to SignaWave, Inc. to use on the Website, will be deemed to be a grant by you to SignaWave, Inc. of a perpetual, non-revocable, worldwide, non-exclusive license to the material to include the material on the Website and to reproduce, publish, distribute, perform, display, and transmit the material and to prepare derivative works as reasonably necessary to do so, and you waive all rights of attribution and integrity with respect to the material.

9. TERM OF AGREEMENT.  Continued use of the Services constitutes acceptance of this Agreement and any future versions. If you are dissatisfied with the Services or any related terms, conditions, rules, policies, guidelines, or practices, your sole and exclusive remedy is to discontinue using the Services and, if you are a Member, to terminate your account.  The term of your agreement with SignaWave, Inc. is one year, which automatically renews for 1 year terms unless SignaWave, Inc. is notified in writing 30 days prior to your annual contract expiration date.10. TERMINATION.  By use of SignaWave, Inc. internet services, Customer agrees to a one year (annual) service contract for wireless internet service between the Customer and SignaWave, Inc..  If service is terminated prior to one year from start billing date, or payments are not made in full for the term of this contract, a $250.00 early termination fee will be assessed.  All wireless hardware and installation hardware is the sole property of NNW.  In the event that collection services, fees, or court costs are incurred in collection of funds, customer agrees to pay these costs and/or fees in their entirety.  If you terminate by email, your termination will only be complete upon your receipt of a reply from SignaWave, Inc..  After SignaWave, Inc. is notified of customer intent to terminate the account, the account is flagged to terminate at the end of the current term of service, but remains active until that date.  The account will not be billed again for service, and refunds are not given for portions of service chosen by customer not to be used.  For contact/support/billing information, click here. To terminate additional services (services other than internet access), such as website hosting, you must go to our website http://www.SignaWave, Inc..com and send us an email. Your termination will only be complete upon your receipt of a reply from SignaWave, Inc.. Charges to your account will stop accruing the last day of the month the notice was received by SignaWave, Inc..  Any services for which the customer has prepaid are non-refundable.  Any incoming email sent to canceled accounts will not be forwarded to another account; instead, it will be "bounced" back to the sender. If your account included free space on SignaWave, Inc.ís servers, anything stored on this space will be deleted upon termination. 

Without prior notice, SignaWave, Inc. may terminate this Agreement, your password, your account, or your use of the Services, for any reason, including, without limitation, if SignaWave, Inc., in its sole discretion, believes you have violated this Agreement, our Acceptable Use Policy or any of the applicable user policies, or if you fail to pay any charges when due. SignaWave, Inc. may provide termination notice to you by: email addressed to your email account or by US Mail or courier service to the address you provided for the Services. All notices to you shall be deemed effective on the first calendar day following the date of electronic mailing or on the fourth calendar day following the date of first-class mailing or deposit with a commercial courier service. 

Section 3, the third paragraph of Section 4, and Sections 6, and 11 of this Agreement shall survive termination of this Agreement. 

11. MISCELLANEOUS.  This Agreement, the Acceptable Use Policy, and SignaWave, Inc.ís other user policies posted on SignaWave, Inc.ís website constitute the entire agreement between you and SignaWave, Inc. with respect to your use of the Services. 

SignaWave, Inc. may revise, amend, or modify this Agreement, the Acceptable Use Policy and any other user policies, at any time and in any manner. Any revision, amendment, or modification will be effective thirty (30) days after SignaWave, Inc. posts notice to Members on SignaWave, Inc.ís web site and/or by email and/or in our various publications and mailings to Members. 

This Agreement is governed by Virginia law without regard to conflict of law provisions. 
The federal and state courts located in Virginia alone have jurisdiction over all disputes arising out of or related to this Agreement and the Services. You consent to the personal jurisdiction of such courts sitting in Virginia with respect to such matters or otherwise between you and SignaWave, Inc., and waive your rights to removal or consent to removal. 


Ver. 01/01/2007
Revised: 01/03/2007


Note: All trademarks and logos remain the property of their respective owners, and are used by SignaWave, Inc. only to describe products and services offered by each respective owner through SignaWave, Inc. The use of any third party trademarks on this site in no way indicates any relationship, connection, association, sponsorship, or affiliation between SignaWave, Inc. and the holders of said trademarks. SignaWave, Inc. offers High Speed Internet, satellite Television Installation and Service, Website Design, Website Marketing and Website and Email Hosting and Voice Over IP Telephone Service.

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